Adminstrator

Fixed term contact, 9-month maternity cover
Working 22 hours a week
Portsmouth temporary accommodation provides short-term accommodation for adults, who are homeless or at risk of homelessness. This service operates across six locations, each is tailored to the needs of the clients and offer various levels of support.
Our aim is to support clients to maintain their temporary accommodation and prepare them for moving to appropriate housing options.
If you’re looking for a job that is hugely rewarding, where every day is different and with endless opportunities to learn, then this is the role for you!
As an administrator, you will provide administrative support and enable effective systems and procedures to be maintained in the efficient running of the service.
MAIN RESPONSIBILITIES
To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies – in accordance with set processes
To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property
To check, reconcile and report on clients’ rent accounts
To collate ex-clients' rent arrears, and produce reports to enable write offs
To administer clients’ housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed
To complete statutory and regulatory forms and provide data for management reporting
To liaise with support workers regarding client matters
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation
EXPERIENCE AND QUALIFICATIONS/TRAINING
ESSENTIAL CRITERIA
Good standard of general education to GCSE level in Maths and English
DESIRABLE CRITERIA
Typing or IT qualification (RSA, CLAIT, ECDL)
KNOWLEDGE AND SKILLS
ESSENTIAL CRITERIA
Strong communication skills, both verbal and written
Strong administration and organisational skills
Competent in knowledge of Microsoft Office – Word, Excel, Outlook
Customer service skills
Good problem-solving skills
Ability to manage and prioritise workload
Ability to self-motivate as you will work on your own as well as in a team
DESIRABLE CRITERIA
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
ADDITIONAL REQUIREMENTS
Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.