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SalaryWe are currently recruiting for an Admissions Supervisorto work across Shrek’s Adventure! London and the London Dungeon. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).
About the role
Whilst leading a team of Admissions Hosts, you’ll be passionate about the safe operation and management of the attraction’s entrances, along with driving sales to improve cluster and premium ticket penetration. You will also ensure that all areas are kept in a clean and tidy manner throughout the day all whilst ensuring the team are always delivering elite customer service.
You’ll be responsible for the training and development of your team and will therefore embrace a passionate approach to guest care and actively encourage and support new and innovative ideas from your team.
This role is permanent, working any 5 days out of 7 on a roster basis. Our attractions are open daily and so full availability is needed, including weekends, bank holidays and during peak seasons.
So, if you want to be involved in creating magical experiences, we want to hear from you!
You’ll fit right in if you have,
- Expertise in driving ticket sales and revenue growth
- Previous line management experience
- Attention to detail and awareness of batch flow attraction operation
- Experience in improving customer service scores
- Previous experience in an admissions or ticketing role
- The ability to deliver engaging and motivational briefings
Alongside a truly unique environment we can also offer,
- An hourly rate paid fortnightly
- Group Personal Pension Plan
- Life Assurance
- 40% online LEGO discount
- Merlin Magic Pass which gives you free admission to all our attractions worldwide
- A best-in-class employee discount website
Perhaps the biggest benefits of joining us, however, are the amazing opportunities to advance your career. Merlin is a large, global, expanding business, so for a high-reaching and dedicated individual looking to go much further with their career, we can provide the opportunities and the support to help you realise your potential.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: From GBP £12.59/Hr.
