Address
Form of work
SalaryAftersales Advisor
Pembrook Resourcing currently have a great opportunity for an Aftersales Advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership!
Aftersales Advisor The Role
To take bookings, ensuring efficient workshop loading whilst attending to Customers requirements with a realistic and professional manner
To communicate well within departments
To be pleasant and helpful to Customers and Colleagues at all times
Build positive relations with both Trade and Retail customers
To Upsell products to customers
Ensure customer feedback is fed to the appropriate people
Follow company procedures and standards
Use online system to update all information
Put all Parts into stock, front counters and onto displays
Put all needed Parts onto work stations of the Workshop for the days jobs
Order any parts needed
Exchange and Return any incorrect Parts
Telephone, Email and Customer based for queries and orders
Use systems such as Kerridge to load all information onto online systems
Upsell extra parts to customers - Trade and Retail
Aftersales Advisor Individual Requirements
Previous Parts and Service Experience
Warranty Experience - Desired
Organised
Methodical
Time Efficient
