Address
Form of workPlease note - This is a Customer Service entry level position with room to progress.
Team – Agency & Commission
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Top 3 skills needed for this role:
- Excellent communicator
- Attention to detail
- Able to adapt to business needs
As our Agency and Commissions Assistant you will provide professional, efficient and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries. Our customers count on us to be there for them in their time of need. As an Agency and Commissions Assistant, you will play a pivotal role in providing the high level of customer service they expect from Vitality.
Key Actions
- As an Agency and Commissions Assistant, you will provide professional, efficient, courteous, and accurate assistance to Brokers and Business Consultants regarding commission and agency queries
- The Agency and Commissions Assistant will effectively manage time and work within a team to meet our Service Level Agreement demands
- You will be Investigating, resolving and replying to email queries
- You shall be able to deal with difficult conversations which result in a positive solution
- You will have a good command of written and spoken English
- A good understanding of Mathematics
- Previous telephony experience is essential, preferably in a financial services organization
- Experience of communicating orally and in writing with external 3rd parties
- Computer literate including the use of Microsoft office, especially Excel
- Willingness and ability to adapt to changes in technologies and processes
- Enjoy working collaboratively to help your team and wider teams within Vitality, as well as independently
- Ability to prioritise workload and take end to end ownership of broker queries
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
Who We Are
At Vitality, everything we do is driven by our core purpose. To make people healthier and to enhance and protect their lives through our market-leading health and life insurance and the Vitality Programme. We empower our members to take control of their wellness and develop long-term healthy habits.
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
About The Company
Vitality is a multi award-winning UK insurance brand, here to make the world a healthier, happier place.
Apart from offering some of the best cover out there, we help people take control of their health. We also help them get healthier, by giving them great rewards when they do healthy things.
As a brand with a challenger mindset, anyone who can show us a better way to do things is someone we want to work with. So when you join us, expect a positive environment and plenty of opportunities to grow your career. You’ll also have some brilliant teammates to support you and a dynamic work schedule to build your skills.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Hybrid and flexible working is also a key part of our organisational setup. So there’s no need to ask. Let’s talk about it at interview stage, so we can make your role work for your lifestyle.
Ready to find out if we’re the right fit for you? We can’t wait.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you are interested, please submit your application as soon as possible.
