Agency Partnership Officer

Location: Agile

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we're committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021 and in 2023, we have been listed as 'outstanding to work for' by the Best Companies accreditation.

The Package

• Temporary contract - up to 12 months
• Salary of £26,480 per annum
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Annual Leave and Cycle to work purchase scheme
• Employee health assistance scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

The Role - Agency Partnership Officer

You will support the Head of Supported Housing in providing a high-quality housing management service to the agency service users with complex need. This will involve:

• Provide contracts management (including drafting of management of agreements) with NWH managing agents and managing the partnership agreements.
• Provide an efficient and effective housing management service and coordinate day-to-day services.
• Provide a comprehensive tenancy management service, inclusive of anti-social behaviour and other tenancy related issues through to legal actions and supporting in court hearings when necessary.
• Provide a range of engagement and involvement activities to promote social inclusion amongst service users.
• Interact, promote and network with NWH's agency managed schemes, to potential partners, funders and stakeholders.
• Provide training to colleagues on client groups, safeguarding etc.
• Contribute to the development and implementation of policies and procedures.
• Provide annual reviews of all Supported Housing services.

Our Requirements - Agency Partnership Officer

• Experience of general Housing management gained in either public or private sector.
• Contracts management experience
• Experience of providing engagement/social inclusion activities to service users
• Experience of working in a customer focused environment
• Experience of benefits processes and supporting
• Experience of Partnership working
• Ability to analyse and report data
• Knowledge of the support needs of vulnerable people
• Good verbal and written communication skills
• At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook
• Ability to hold everyday conversations in Welsh (or be currently learning / willing to learn Welsh)
• Excellent verbal and written communication skills

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.