The A&H Business Analyst plays a critical role as the liaison between our Accident & Health underwriting teams and Actuarial, Finance, and Operations. The primary focus is analysing and optimizing business processes, gathering information and documenting requirements, producing underwriting reports, and ensuring effective communication between internal and external stakeholders.
What will you do in this role?
- Collaborates with Underwriting and business stakeholders to understand and document their requirements.
- Conduct interviews to gather comprehensive business needs.
- Analyse and optimize existing A&H business processes and workflows within AXIS utilizing industry best practices.
- Identify areas for improvement and efficiency gains within A&H.
- Propose solutions to enhance operational & underwriting effectiveness.
- Create detailed and precise documentation of Underwriting requirements, process flows, and use cases.
- Maintain accurate and up-to-date processes and procedure documentation.
- Analyse underwriting data related to insurance policies, premiums, claims, and other relevant information.
- Provide insights into trends and support data-driven decision-making.
- Work closely with cross-functional teams, including Actuarial, BTS, Finance, Operations, Underwriting, and other stakeholders. Facilitate communication and ensure alignment between internal and external l teams.
- When applicable, participate in designing and implementing technology solutions that meet business requirements.
- Collaborate with Business Solutions, Underwriting and BTS teams to ensure seamless integration of new systems or enhancements.
- Work with Business Solutions to develop and execute test cases to ensure that systems meet business requirements.
- Collaborate with UAT, and QA teams to conduct thorough testing.
- Training and Support:
- Provide training and support to internal and external end-users during the implementation of new programs, systems or processes.
- Address issues and concerns raised by end users, ensuring a smooth transition.
- Stay informed about changes in insurance regulations and ensure that systems and processes comply with local regulatory and industry standards.
You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.