Address
Form of workInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview:
The Associate Business Analyst is a critical member of the Customer Care Team working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting Insulet’s Customer Care functions through business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our IT and Commercial team. The Associate BA will focus on projects and processes related to Customer Care working cross functionally across the organization.
Responsibilities:
Education and Experience:
Minimum Requirements:
Preferred Skills and Competencies:
The Associate Business Analyst is a critical member of the Customer Care Team working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting Insulet’s Customer Care functions through business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our IT and Commercial team. The Associate BA will focus on projects and processes related to Customer Care working cross functionally across the organization.
Responsibilities:
- Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows.
- Conduct analysis and documentation of existing business processes; recommend process improvements.
- Creation of reports and dashboards in Salesforce.com
- Gather, provide input and develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.
- Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams.
- Assist with design documentation supporting business needs.
- Develop comprehensive test plans with users, coordinate test activities and/or help execute test components.
- Perform other duties as required.
Education and Experience:
Minimum Requirements:
- 1-2 years of experience working in a Business Analyst function or similar experiences.
- Experience with the CRM reporting
- Ideal candidate should have conceptual knowledge of the following systems and/or processes:
- CRM,
- Websites/html
- Marketing automation solutions.
- Proven ability to provide Business Analyst deliverables on projects related to Commercial and Customer Care process improvement.
- Experience supporting or working within a Customer Care or Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled environment.
Preferred Skills and Competencies:
- Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
- Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
- Ability to analyze problems and develop solutions.
- Ability to work across multiple business units with varying processes and requirements.
- Excellent communication skills
- Ability to analyze business processes, design process improvements, and train business users to the new processes.
- Excellent writing skills.
- Positive, results driven, rational, logical, team player.
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to work independently & on multiple projects against deadlines.
- Experience in the healthcare, pharma or medical device industry a plus.
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us
here
.
