Ai And Automation Manager (Digital Innovation For Student Success)

Job description About Us The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King’s students, from enrolment to graduation. Student Knowledge & Information is part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so. About the Role The AI (Artificial Intelligence) and Automation Manager (Digital Innovation for Student Success) supports the expanded use of AI and Automation technologies for Student support services and helps a wide range of teams adopt an automation-led approach to their digital products and platforms, including customer service chatbots. With a deep understanding of the student journey, they work towards capitalising on the opportunities offered by AI and expanding automation within systems to better meet the needs of our staff and students. This is an exciting opportunity for candidates looking to gain experience in supporting students and enabling their success, and who wish to utilise their skills and expertise in AI and Automation. This is an opportunity to grow your skills in a cross-functional environment within a complex organisation. We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.  This post will be offered on an indefinite contract. This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 10am – 4pm.