Aim Enterprise Relationship Support, Enterprise Services - Financial Solutions

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
Our Team
The Buy Side Enterprise Support team is responsible for supporting our most sophisticated global buy side customers who subscribe to our portfolio enterprise reporting and order management system solutions. These integrated services are tailored to our client's needs to increase efficiency and productivity.
Powered by an unparalleled combination of automation, innovation, access and service, Bloomberg Asset and Investment Manager (AIM) delivers global, multi-asset solutions for front end portfolio management, trading, and operations. Our comprehensive suite of enterprise solutions help buy-side firms to generate alpha, service clients, remain compliant and grow profits in the face of change.
What's The Role?
There is an exciting opportunity for a talented professional to join the team as an AIM Enterprise Relationship Support (ERS) Representative based out of our award-winning London office. You will be responsible for acting as a subject matter expert liaising with portfolio managers, traders, and middle/back-office professionals to assist with business challenges.
This role involves significant interaction with multiple internal business areas across regions, ensuring effective collaborations in providing best solutions and service to our clients. This position demands a consultative approach in a fast paced environment, a culture of ownership, as well as strong problem-solving skills complemented with solid interpersonal skills.
We'll Trust You To:

• Deliver the highest level of service to Bloomberg's most strategic customers.
• Provide operational support on AIM functionality, feeds and cross-system integration with proactive monitoring and client communication.
• Identify systemic issues, escalating appropriately by communicating client impact internally.
• Maintain client specific workflow diagrams and runbooks, documenting critical system workflows, integrations and settings.
• Deliver system performance and service reviews to executive stakeholders.
• Build and maintain relationships with key clients, acting as their point of contact for production related inquiries and requests.
• Monitor and coordinate with clients throughout the full technology release cycle.
• Collaborate extensively internally across Bloomberg to improve our client's experience and overall system performance.

You'll Need to Have:

• At least 3-5 years of experience working in buy side financial institutions or experience in financial technology.
• Proven analytical skills to evaluate problems and provide solutions.
• A competent grasp of the buy-side workflow structure.
• Successful track record of outstanding customer service.
• Excellent communication skills, both verbal and written.

We'd Love to See:

• Prior knowledge of Bloomberg AIM buy-side OMS system.
• Aptitude to excel in a fast paced, rapidly growing environment.
• The ambition to take ownership of critical client inquiries, issues and requests and see them through to final resolution.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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