Air & Ocean Operations Supervisor - Manchester

JOB TITLE: Ocean & Air Operations Supervisor
LOCATION: Altrincham
SALARY: GBP40,000 DOE + Benefits

Company

Established almost 25 years ago, they are a privately-owned UK company with 6 sites in the UK with a global reach. They are a dynamic forward thinking business who really value their people and offer a modern safe working environment that allows our team to thrive and succeed.
They are dedicated to providing the quickest, safest and most cost effective transportation solutions, whether by road, air, or sea, as well as contract logistics.
They offer an extensive range of services throughout Europe, Far & Middle East, Australia and America which include Air Freight, Ocean Freight, Road Freight, 3PL and Warehousing & Distribution services.
The Role

You will be responsible for the day to day freight-forwarding operations in the new Altrincham office working alongside / reporting into the branch manager and over-seeing a small multi-modal team and working in conjunction with the warehouse and future 3PL contract logistics team.
Responsibilities:

• Involved in day to day operational activities.
• Client Liaison and escalation point for problems.
• Effective and efficient supervision of the operational team.
• Support the team in their daily duties.
• Address failures and analyse root cause, trends on failures to implement change.
• Empower staff and encourage progression.
• Identify and implement new procedures.
• Identify potential sales opportunities and signpost them to the correct departments.

Requirements:

• Minimum 3-5 years supervisory experience across both Air & Ocean
• Clear communications skills, with the ability to influence others.
• Leader, encouraging and coaching others to communicate effectively.
• Is personally committed to and actively works to continuously improve themselves.
• Able to build relationships with team members and celebrate / reward success.
• Confidence to make innovative changes to achieve business success.
• Knowledge and experience of AEO beneficial

Benefits:

• 31 days including BH which Increases after 3 years service by 1 day a year, up to a further 5 days.
• Volunteer Day: Additional 1 day per year paid to give back to the local community.
• Health cash plan service contributed.
• Pension scheme.
• Free Parking.
• Fresh fruit delivered weekly to all offices.
• Paid sick leave, after probation.
• Virtual Doctor service.
• Long service financial rewards.
• Death In Service benefit of x3 salary.