Operations Supervisor

Operations Supervisor
Manchester
£35K - £38K per annum

My client is seeking an experienced Operations Supervisor to join their team in their new office based in Manchester. Reporting to the Branch Manager you will be responsible for the day-to-day freight-forwarding operations whilst overseeing the warehouse and logistics team. You will:

• Be heavily involved in day-to-day operational activities
• Be the main point of contact for customer escalations, looking to resolve within a reasonable timeframe
• Carry out daily supervision of the operational team
• Ensure service levels are maintained
• Support the team in their daily duties
• Address failures and analyse root cause
• Analyse trends on conformance failures to implement change
• Deal with non-standard issues as they arise
• Train new team members and support with continuous development
• Empower staff and encourage progression
• Identify and implement new procedures
• Identify potential sales opportunities and signpost them to the correct departments
• Support the Branch Manager with any other duties

The ideal candidate will:

• Have a minimum of 3-5 years supervisory experience across both Air & Ocean
• Have clear communications skills, with the ability to influence others
• Lead by example, encouraging and coaching others to communicate effectively
• Be personally committed to and actively work to continuously improve themselves
• Understand that different situations and levels may call for different skills and approaches
• Be able to build relationships with team members, along with celebrating and rewarding success
• Have the confidence to make innovative changes to achieve business success
• Have knowledge and experience of AEO

Working hours are 9am to 5.30pm Monday to Friday.

Benefits include: Annual leave of 31 days which increases after 3 years’ service by 1 day a year, up to a further 5 days, Health cash plan, Pension scheme, Free Parking, Fresh fruit delivered weekly to all offices, Paid sick leave, Long service financial rewards and Death In Service benefit of x3 salary