Application Analyst

An exciting opportunity has become available for an experienced Application Analyst, to join my client, a leading Housing Association with a strong collaborative and technologically focused atmosphere.

A permanent role, with Hybrid working of 1/2 days per week based out of their office in Nottingham.

You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.

Responsibilities as Application Analyst

• Undertake application reviews to ensure that solutions are fit for purpose and easily supportable.
• Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable.
• Provide expert 2nd and 3rd line support to the service desk responding to tickets to ensure customer expectations are exceeded.
• Provide SME and support with implementation, testing and integration for larger projects.
• Act as a systems administrator on core systems, ensuring access controls are maintained.
• Adhere and contribute to the development of Quality Assurance procedures and plans to make sure new products, changes and releases are implemented.
• Work with 3rd parties to ensure issues are resolved quickly and effectively.
• Work closely with the wider ICT group to ensure compliance with security and GDPR.
• Create and maintain technical documentation for the applications.
• Manage cyclical upgrades and database management.
• Identify and implement continuous improvements to applications and services.
• Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable.

Skills and Experience

Essential

• Demonstrable track record of providing 2nd/3rd line support for applications.
• Experience of system configuration, troubleshooting and fault diagnosis.
• Good working knowledge of all MS Office products.
• Knowledge of relational database design and management.
• As a minimum, a working knowledge of information security policies, processes, and procedures.
• Knowledge of SQL including writing scripts to query and update databases.

Desirable

• Knowledge of object-oriented analysis and design, defining and creating reporting dashboards.
• Experience of carrying out functional analysis and production of specifications, Agile working and ITIL knowledge, running small scale projects, helpdesk and ticketing systems.
• Experience of working within a Housing Association.
• Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable.
• Knowledge of Citrix virtual environments and CRM systems.

This is a permanent opportunity paying up to £48,5000 based on experience. Hybrid working of 1/2 days per week based in their office in Nottingham.

If you are interested in the role, please do not hesitate to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.