Address The postholder will provide an exceptional 2nd line as per the ITIL Best Practice Framework, and in line with the Trust’s strategic objectives and quest for continual improvement in delivering a 'best in class’ IT service to its customers.
The postholder will be an administrator and 2nd line support point for all Trust Clinical Applications including but not limited to, Patient Centre Patient Administration System (PAS) , Electronic Patient Record (EPR), OnBase Electronic Document Management System (EDMS), ERS,
Clinsys ICE used for e-requesting and EPMA E-Prescribing, as well as supporting the Websphere integration engine.
To provide an exceptional 2nd line Problem Management service across all Clinical Applications and IT services to ensure support is delivered within the Service Level Agreement
Provide a technical support service to all users, ensuring all incidents are logged, updated and fixed within SLA
Support and maintain software developments created by the IT department and used in the Trust
Problem Solve issues
To proactively work on monitoring solutions to ensure high levels of availability
Provide system administration and support for Clinical Applications
This will include: -
Creating and amending patient correspondence, clinical documentation templates etc
Helping resolve patient episode conflicts
To provide support in Websphere Integration, ensuring message interfaces are running
Work with other system administrator teams IT Development, Pharmacy, Radiology and Pathology to ensure that all clinical systems issues are resolved promptly
Liaise with system suppliers to ensure that all clinical system issues are resolved promptly
To provide ad-hoc assistance to contribute to the smooth running of the IT Department
Minimise disruption to staff and patients due to Clinical Application outages/downtimes by providing an efficient and effective support service
Contribution towards the safeguarding of patient and other confidential data used throughout the Trust
Managing physical and electronic security and adhering to Information Governance and other related policies
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
To provide an exceptional 2nd line Problem Management service across all Clinical Applications and IT services to ensure support is delivered within the Service Level Agreement, and in line with the ITIL Best Practice framework.
Provide a technical support service to all users, ensuring all incidents are logged, updated and fixed within Service Level Agreement and surpassed where possible.
Support and maintain software developments created by the IT department and used in the Trust.
Problem Solve issues including communicating with the user, investigating, resolving the issue and detailing the outcome.
To proactively work on monitoring solutions to ensure high levels of availability and, sufficient capacity across the Trust’s Infrastructure, Services and Applications.
Provide system administration, data integrity checks and support for Clinical Applications .
This will include but not limited to: -
Creating and amending patient correspondence, clinical documentation templates etc.
System Master file changes
Helping resolve patient episode conflicts and ensure data integrity
To provide support in Websphere Integration, ensuring message interfaces are running
Work with other system administrator teams IT Development, Pharmacy, Radiology and Pathology to ensure that all clinical systems issues are resolved promptly.
Liaise with system suppliers to ensure that all clinical system issues are resolved promptly.
To provide ad-hoc assistance to contribute to the smooth running of the IT Department.
Minimise disruption to staff and patients due to Clinical Application outages/downtimes by providing an efficient and effective support service
Contribution towards the safeguarding of patient and other confidential data used throughout the Trust, in line with Information Governance Guidelines.
Managing physical and electronic security and adhering to Information Governance and other related policies, particularly in ensuring the NHS deal with sensitive information in legal, secure, efficient and effective ways.
To ensure the service desk system is updated and resolutions of the problem recorded.
The nature of the post will mean that a number of activities will require completion outside the normal core office hours. The post will be part of an on-call arrangement to ensure a 24/7 IT support service is provided to the organisation. Attend Trust sites as required.
