Application Support Analyst

As an Application Support Analyst, you will be responsible for IT Application Support activities including maintenance, administration, and 1st & 2nd line support. You will work closely with the Service Desk to provide 2nd line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests ensuring that all SLAs & ITIL v4 are met.

Working 37.5 hours per week, reporting to the Application Support Manager, you will deliver and maintain industry best practice processes for utilising the ITIL framework.

You will be working alongside the help-desk team to provide second and third line support, ensuring all IT-application related incidents and service requests are resolved efficiently.

This role involves remote working with occasional travel to our Head Office in Borehamwood & Elysium Sites.

Your responsibilities will include:

• To work effectively and productively with all other levels of IT department
• Take ownership of user's problems until resolution stage
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incident
• As required, provide timely communication to users on the status of their service requests and incidents
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance, and throughput of supported IT applications
• Prioritise and schedule assigned support activities and task

To be successful in this role, you'll need:

• Experience in a similar role
• Skilled in IT problem diagnosis and resolution
• Experience of using Quinyx
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally
• Ability to communicate technical information to non-technical stakeholders
• Customer-focused and goal orientated with keen attention to detail
• Ability to engage with and seek input from others to ensure delivery to agreed timescales
• Strong sense of ownership and ability to follow tasks through to completion
• Ability to understand and determine when issues should be escalated to a higher level

What you will get:

• Competitive annual salary + Benefits
• The equivalent of 33 days annual leave - plus your birthday off!
• Free meals and parking
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more.

About your next employer

You will be working for an established, stable and agile company with a unique approach to the delivery of care.

Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.

With a network of over 90 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.