Address
Form of work
SalaryApplication Support Engineer (Trainee Considered)
A fantastic opportunity for a 1st Line Application Support Engineer to work for an industry-leading software company, that is making technological advances and solutions that create solutions for the education sector. This is a fantastic and unique opportunity for a Customer Service professional with strong technical acumen to be trained into technical-based client support, or a Technical Professional to make the switch to a client-facing role
Location: Milton Keynes - hybrid - 2 days a week in office (you must live within an easily commutable distance of office or be willing to relocate).
Salary: £25,000 - £30,000 per annum + benefits
Requirements for Application Support Engineer (Trainee Considered)
- Ideally, you will have experience in a technical support setting, however, those with strong customer service encouraged to apply
- Strong technical acumen with a basic understanding of IT Infrastructure
- Any knowledge with the following would be beneficial SQL, HTML, CSS or databases
- Excellent problem-solving skills
- Strong troubleshooting skills
- You care about customer experience
- Strong verbal and written communication skills - this role is largely communicating with customers via phone and email
Responsibilities for Application Support Engineer
- Triage customer support inquiries for a suite of products
- Log all calls
- Solve issues where possible, and escalate when needed
- Keep abreast of issues for customers and update them accordingly
- Update customer records
- Ensure an excellent customer experience
What the role offers:
- Working for a company making software for the education sector
- Join a company with a wonderful culture proven by their excellent staff retention ratio
- Full training and pathway into the world of technical support
Applications:
If you would like to apply for this unique Support Engineer role then please send your CV via the relevant links!
Keywords - First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative
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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
