Applications Support Analyst

Our client is looking for an Applications Support Analyst to start ASAP on an initial 3 month contract with a view to extend thereafter. The position offers Hybrid working and will be Inside IR35, so you must trade via an accredited Umbrella company.

Ideally you will have 3+ years of recent experience in a similiar capacity as an Applications Support Analyst. 

Skills/Competencies

-              Strong business application support experience and knowledge.

-              Logical troubleshooting capability

-              Strong verbal and written communication skills

-              Good organisation skills

Key Responsibilities

-              Understand the key systems in use and able to provide assistance on a day-to-day basis. Becoming a fully competent systems administrator in a variety of business applications

-              Manage workload/helpdesk tickets using the internal helpdesk system.

-              Work with Application providers to ensure smooth running of systems and SLA’s are adhered to.

-              To deliver key areas of internal changes such as online documents, workflows & products.

-              Able to troubleshoot issues in order to identify the root cause in order to provide a solution.

Project accountability

-              Support the Change team for system changes and projects as required

-              Responsible for understanding and implementing system configuration required in support of new or changed functionality.

-              Assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so

-              User Acceptance testing of new or changed functionality as determined by the Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.

-              Ensuring that any new or updated services are transition into support and that it’s been fully accepted in terms of support guides (both user and admin support), escalations paths, etc.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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