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SalaryContact Wendy Blair | | Northern Ireland Housing Executive - Applications Support Analyst - Belfast NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. About the role:
- Hourly Rate: £14.91 per hour
- Location: Belfast
- Hours of Work: 37 hrs per week, Monday to Friday 9.00 am to 5.00 pm
- Holidays: 35 days annual leave pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 7th June 2024 - however you can register your interest for upcoming public sector vacancies by applying today
Reporting to the IT Applications Support Manager, you will be responsible for assisting the technical and application support of a broad portfolio of Line of Business (LOB) and corporate applications and associated ICT Operations procedures and processes. Duties will include:
- Support and maintain Corporate and Line of Business (LOB) application infrastructure through incident resolution, service requests, and scheduled IT Operations tasks.
- Liaise with system suppliers, IT Assist, and other partners for Application Support & Operations services.
- Provide Application Support & Operations services to key stakeholders and customers.
- Assist in the provision of helpdesk and customer support services.
- Participate in projects, including application configuration, testing, training, and related activities.
- Contribute to the acceptance and support of new systems, system upgrades, and new operations functions.
- Establish and maintain procedures, standards, and policies for IT Support and Operations services.
- Prepare and maintain documentation for IT Support & Operations policy and procedures.
- Identify opportunities and efficiencies from new IT developments within a strategic framework.
- Participate in stakeholder engagement, consultation, and communications for IT Support & Operations service development.
Applicants must provide evidence by the closing date for application that they meet the following essential criteria:
Candidates should possess either.
- HNC / NVQ Level 4 or other equivalent level qualification (Level 4*).It will be the responsibility of the applicant to demonstrate equivalency. *Refer to Qualifications Framework for equivalencies.
- Can demonstrate at least 2-year relevant experience (through workplace or education) within a Digital, Customer Support or IT environment within last 5 years.
- Ability to manage own time and work accurately under pressure to meet deadlines.
- Excellent planning and organisational skills
- Excellent attention to detail
- Excellent interpersonal and communication skills
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
Riada Resourcing is an equal opportunities employer.
