Applications Support Professional

Job Title: Applications Support Professional
Locations: Cheltenham, Ipswich, London
Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Service Operations exemplifies technical excellence in delivery and support, and as a graduate you are part of the Service Operations team and personally responsible for quality, process improvement, delivery and supporting your team.
You are responsible for contributing to the design and deployment of new bespoke systems as well as supporting and maintaining existing ones. You should also contribute to innovation and development of new products, and process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.
What you'll do:

• Works under general direction within a clear framework of accountability - has responsibility for delivering and implementing aspects of security solutions for BT Security customers.
• Plans own work in line with general direction to meet given objectives and processes.
• Responsible for resolving incidents and service requests in line with SLAs to enable continued system operation.
• To form part of an out of hours on call rota when required.
• Identifies and communicates opportunities that assist with setting technical direction, with respect to best practice for domains of operation.

You will have some of the following technical skills:

• VMware usage
• Linux configuration & management
• Windows configuration & management
• AWS (e.g. Lambda, S3, SQS)
• Anti-malware scanner configuration & management
• Software repository management
• Apache Nifi
• Terraform
• Git
• HTML, CSS, Javascript
• Python
• Powershell, Bash
• Agile software development

What you'll bring:

• Service management experience within the IT industry.
• Ability to take responsibility, ownership and autonomy of delegated platform operations and deliverables.
• Understanding and experience of managing applications and tools.
• Understanding of DevOps and agile team methodologies.
• Degree Educated or equivalent Industry experience.

You may also have:

• Configuration and management of Anti-malware scanners.
• Experience with data streaming / data flow
• Configuration and management of cloud computing environments.

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don't worry - we'd still love you to apply!
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.