Apprentice Business Administrator In Gp Surgery

What you will do in your working day

The duties and responsibilities to be undertaken may include any or all the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels: 

Duties of the post:

• Covering reception, meeting, and greeting patients
• Taking telephone queries and booking of appointments
• Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
• Logging a variety of information into patient records using a purpose-built clinical system
• Provide a confidential, efficient, timely and accurate administration service
• Using Excel and Word to perform specific tasks set by the Operations Manager
• Scanning incoming correspondence into patients’ electronic records via the clinical system
• Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
• Sorting incoming post
• Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
• Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
• Dealing with patients face-to-face in a professional manner.
• Calling patients with reminders/results, etc.
• Contacting patients by e-mail/letter with reminders/results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

The training you will be getting

Training will be provided to achieve the following qualifications:

• Level 3 Business Administrator Apprenticeship Standard
• Functional Skills Level 2 in maths and English (if required)

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standards. 

What to expect at the end of your apprenticeship

• Level 3 Team Leader Apprenticeship
• Possible progression on to further training or into full time employment