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Form of workBecome a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As Service Desk Apprentice you will be the entry point for all requests and tickets, while also working closely other support engineers to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 2nd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. The Service Desk Apprentice role will sit in our Service Desk Team. Our Service Desk Team are the focal point of resolving all technical issues for Node4 Group clients. In the Service Desk Team we provide first class support to our customers ensuring they are leveraging the benefits of their technology investment.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills. Work based experience will be supported by day release to attend theory sessions and complete Microsoft exams. Overall, our apprentice support engineers are a focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
What will you bring?
- Excellent communication skills, both written and verbal
- Confidence to work and communicate across a variety of audiences in a professional manner
- Excellent time management skills and an ability to prioritize and multi-task
- Attention to detail and getting it right first time
- Being able to work as part of a team
- Pro-Active and be willing to learn
- Analytical and customer focused approach
- Ability to work pro-actively and to tight deadlines
- Desire to work within and achieving in a performance driven environment
- Desire to work in a Customer Focused environment
- Desire to working in an ITIL based environment.
Essential Criteria
- Must hold or be able to successfully achieve and maintain NPPV3 with SC.
- Able to evidence excellent customer service skills.
- Possess a passion for IT and keen to progress.
- GCSE English and Maths Grade 4 or above.
- A desire to complete the apprenticeship entirely.
What can we offer you?
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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