Apprentice - Ux Researcher (Ukapps)

Role: Apprentice UX Researcher

Qualification: Degree Apprenticeship at Manchester Metropolitan University

Pearson Division: Assessment & Qualifications Delivery

Location: Manchester

Salary Range: Staring of £28,000

About Pearson

Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Our Purpose | Add Life to a Lifetime of Learning

Our company

Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Diversity

At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

Flexible working

Pearson is committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

About UK Assessment & Qualifications

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.

The Role

Are you eager to kickstart your journey as a UX Researcher? We're seeking a dynamic individual to join our UX team as an Apprentice UX Researcher. In this role, you'll collaborate with UX professionals, gaining hands-on experience in conducting user research and contributing to the design of user-centered products. With guidance from experienced mentors, you'll have the opportunity to grow your skills and make a meaningful impact on our digital experiences. If you're passionate about creating intuitive designs, we'd love to hear from you!

You will be enrolled as Level 4 Digital , which will help you develop your skills and knowledge and can take up to 4 years to complete.

Key Accountabilities

• Collaborate with UX, UI, and Accessibility specialists to understand research needs and industry trends.
• Conduct inclusive research to ensure product accessibility and usability.
• Provide strategic insights aligned with team objectives.
• Speak to customers to create personas and other UX artifacts.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and execute research activities such as user testing, surveys, and focus groups.
• Attend customer calls and field-testing trips to understand needs and pain points.
• Collect and analyse data from various sources to inform design decisions.
• Advocate research findings through presentations and reports.
• Perform usability studies and analyse data.
• Utilise a diverse set of UX research tools.
• Support the design team with research tasks.
• Liaise with Customer Ops and Customer Success teams for feedback.

What are we looking for?

• Familiarity with UX design, ideally through collaboration with various stakeholders.
• Interest in enhancing user outcomes.
• Knowledge of research methodologies, data analysis, and user testing.
• Excellent communication and interpersonal skills.
• Ability to thrive independently and in team environments.
• Experience organizing and managing research activities.
• Skill in translating key outcomes into actionable research tasks.
• Familiarity with design software like Figma and Figjam.
• Basic understanding of design processes.
• Proficiency in collecting and analyzing data.
• Ability to create and maintain research reports.

Entry Requirements

Candidates for the Degree Apprenticeship should have a minimum of 104 points at A2 (Grades BCC) or an equivalent eg BTEC DMM. We will individually evaluate candidates who do not meet these requirements, but have workplace experience or have completed a Level 3 Apprenticeship.

Job Location and Hours

The role is aligned to our Manchester Office.

We work a 37.5-hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST. School runs, etc can be accommodated. Other flexible working patterns can be considered, including part-time working and non-traditional hours.

Your benefits and rewards:

Here at Pearson we offer a range of benefits, which include:

• 25 Days annual leave (increasing by 1 day with every year of continuous service up to 30 days)
• Private Pension plan scheme where we pay in double what you contribute, up to 16% depending on your age
• Life, private medical and dental care insurance options, plus free eye tests
• Stock/share purchase options
• Maternity, paternity, and family care leave as well as flexible working policies
• An employee wellbeing assistance programme
• Cycle to work program, volunteering days, gym membership concessions in selected office locations, along with retail and leisure discounts

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCT MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 15390