Ux Researcher

The role

We’re looking for a UX Researcher to join N Brown. The UX team’s mission is to use the customer voice and data to design user centred experiences which meet user needs and business goals.

You will join the customer experience team to provide the answers to some of the most challenging questions, throughout the product design process. Your role will be to uncover what our customers need from our products by undertaking primary research, exploring customer behaviour and motivation and working closely with designers, product managers and other stakeholders around the business. You will be conducting usability research and user testing, creating personas and presenting your findings to the team and stakeholders.

What will you do as anUX Researcherat N Brown?

• Be the user’s advocate – ensuring their needs are central to the design process.
• Responsibility for the planning and delivery of user research at every stage of the product’s lifecycle.
• You’ll mentor, coach and inspire other members of the experience research team.
• Document and communicate actionable product research findings and recommendations with stakeholders throughout the business.
• Shape and contribute to the digital design system, including documenting research and insight to provide rationale for the teams’ design decisions.
• Lead the business on how to adopt a truly customer centric culture
• Collaborate with designers, developers, architects and product owners to further enhance the user journey.
• Design quantitative and qualitative research approaches.
• Work closely with analysts to validate and identify connections across data sources.
• Partake and employ end-user research and testing.
• Maintain working relationship and contractual arrangements with usability research agencies and participants suppliers.

What skills and experience will you have?

• Academic background focused on Cognitive Science / Psychology qualification or equivalent experience (HCI)
• 3+ years of experience designing consumer-facing products across multi device.
• Experience in a culture of user centred methodologies.
• Ability to iterate your designs and solutions efficiently and intelligently.
• Can clearly and effectively communicate findings and opportunities to teams and stakeholders.
• Experience working in continuous delivery environments where the pace is fast
• Ability to identify key recommendations inspired by customer needs and behaviours.
• Proven experience of successfully integrating customer research into a products design practice.
• Display a strong understanding of the strengths and limitations of different research methods.
• Excellent written and verbal communication skills
• A methodical / analytical approach and great problem-solving skills
• Attitude and the aptitude to learn new technology area/domain quickly
• Great presentation and persuasion skills
• Strong interpersonal skills and a team player who could work collaboratively with other members of the team

N Brown – who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

What’s in it for you?

• Hybrid working
• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. For this role, the expectation would be 1 day per week. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!