Area Manager

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.

We are seeking a dynamic and visionary Area Manager! As an Area Manager, you'll champion a customer-centric approach, drive omnichannel strategies, and inspire high-performing teams to elevate our brand to new heights.

Key Responsibilities:

Safety First Advocate:

• Foster a safety-first culture across stores and the wider business, ensuring compliance and continuous improvement in safe working practices.

People Leadership:

• Lead diverse teams, nurturing their potential and fostering growth through recruitment, skill optimisation, and talent development.
• Coach managers in proactive performance management, ensuring a harmonious and empowered team environment.

Customer Experience:

• Cultivate a customer-centric culture, driving customer acquisition strategies and enabling store teams to deliver exceptional experiences.
• Craft action plans based on insights and data for continuous improvement in service.

Omnichannel:

• Lead the implementation of omnichannel strategies, utilizing data insights to drive growth and profit opportunities.
• Collaborate with cross-functional teams to maximize sales and brand representation across all touchpoints.

Store Operations and Standards:

• Drive operational excellence, presenting stores at their best through consistent execution of trade activities and visually appealing merchandising.
• Collaborate with stakeholders to elevate store standards and implement quality solutions.

The Candidate:

We are seeking an individual who embodies the following:

• Customer-centric mindset with a commercial approach.
• Motivational coaching abilities and high emotional intelligence.
• Digital proficiency and the ability to navigate the digital landscape.
• Influential leadership and success in stakeholder management.
• Expertise in market trends and customer demographics.
• Strategic innovation and financial acumen.
• Strong organisational skills and a creative thinker.
• Advocacy for change and inclusion, championing an omnichannel culture.

Key Performance Indicators (KPIs):

• Sales targets, EBITDA, and profitability metrics.
• Customer satisfaction and acquisition improvements.
• Team engagement, diversity, and retention.
• Health & Safety compliance and operational excellence.
• Profit protection targets.

What We Offer:

• Competitive salary and car allowance
• Company Bonus scheme 
• Comprehensive online training to develop your skills and product knowledge.
• The chance to be part of a dynamic team of golf enthusiasts
• Employee discounts for you, your family, and your friends
• An extra day off to celebrate your birthday!
• Professional qualification and subscription support
• Employee Assistance Programme
• Life Assurance
• Other fantastic benefits include Service Awards, a Reward and recognition scheme, Denplan/Simply Health, Cycle to work, and more!

This role offers a unique opportunity to shape the future of American Golf and contribute significantly to our continued success.

If you're ready to lead by example, drive change, and foster a culture of success, apply now to join us in this exciting journey!