- People: Our Regional Service Managers are proficient at developing people, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. Your team will trust you to set the standard for open communication, active problem solving, and a positive work environment. We will look for your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. As an Area Service Manager, you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will have Supervisors and Managers reporting to you that may be early in their people management careers, and it will be your duty to grow and develop them to be successful People’s Leaders. You will be responsible for leading change and inspiring your team every day.
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
- Operational excellence: As an Area Service Manager, you must understand and own every aspect of your regional service centers’ performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering closely with other teams on strategic execution and vehicle readiness. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. You should actively be sharing best practice and solutions to problems with your fellow Area Service Managers, and act as a lead example of strong operational leadership. You may also be involved with business expansion, opening and managing new service centers as the business requires, working closely with the Country Manager.
- Financials: Area Service Managers are expected to understand our business, know their numbers and lead the daily Service operations to achieve specific goals in quality, productivity, customer satisfaction and profitability.
Our Regional Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. You will have to develop a deep understanding of the operations and challenges of your Service Centers so that you can support and inspire your team and colleagues in their day- to- day work. Attitude and approach is everything.