Area Team Engineer

Essential criteria:

• Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely
• Experience of infrastructure support such as network or server management
• Experience/knowledge Microsoft operating systems and associated infrastructure
• Experience/knowledge Microsoft application software, including Office 365
• Experience in troubleshooting and supporting specialist systems
• Experience of Asset and Configuration Management
• Previous experience within an ITIL environment and using ITIL tools, such as Service Now
• Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs.
• Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
• Skills for nurturing key relationships and maintaining personal networks
• Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable criteria:

• Formal technical and non-technical IT qualification
• Previous experience in similar role in public sector

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