Arrears Officer

Arrears Officer - Birmingham
Temporary (Initial 5 month contract)
Full-time, Mon-Fri 9am-5pm (35 Hours)
Immediate Start
*Enhanced DBS Essential*
*Driving and access to vehicle essential (Mileage partially covered) *
You will be responsible for maximisation of income collection and arrears. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the organisation's arrears recovery procedure.
Requirements

• Previous experience within a similar role, within Arrears Management/Income Collection , preferably within a Housing environment
• Knowledge of housing management techniques

• Knowledge of IT processes, including Word and Excel
• Experience in a customer facing role, and ability to provide outstanding customer service
• Experience presenting cases in Court is desirable
• Experience working in arrears reduction and monitoring
• Full UK Driving License and access to vehicle
• Approachable and friendly nature

Role Expectations

• Responsible for the collection of housing related debt (current and former)
• Ensure any outstanding debt, fees and/or charges are recovered when properties assign and before receipting notices, executing deeds or providing information
• Deliver a customer care focused approach
• Work with residents to prevent debt from occurring, advise on payment options, and negotiate realistic repayment agreements where necessary
• Take firm but fair action on any resident who falls into arrears, including any legal procedures and forfeiture of the property where necessary.
• Manage and monitor residents accounts, to take action where necessary and retain a central record of all communications with the residents.
• Work alongside key partners, internal and external
• Manage a complex caseload and initiate legal action for debt recovery
• Attend Court where necessary and represent the company
• Attend servicing meetings and promote resident involvement
• Work as part of a team to achieve targets and maximise the company's income
• Flexible working hours, including evenings and one weekend per month

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on or send an E-Mail to