Askfm Customer Service Digital Support

As a AskFM Customer Service Digital Support at Sodexo in Cambridge, You be the first point of contact for our UK South building users who require facilities support through live chat, emails and service desk tickets. To seek opportunities for continuous improvement to provide the best in class customer experience. To be an ambassador for Sodexo and the services that they provide onsite. 

  What you’ll do:  

Responding to user queries as an 'Oracle' for all sites across campus through live chat and campus emails. 
Logging and triaging of hospitality and events to the campus events team 
Deploy onsite resource for service delivery where on-site support is required 
Triage to knowledge based articles (KBA), subject matter experts (SMEs) and other service providers where appropriate 
Gatekeeper for completion of service desk tickets for the campus within agreed service level agreements (SLAs) 
Upload any internal content which needs publishing to our internal comms screens
Support users with general travel queries, including train ticket reimbursements and liaising with Travel Manager for any escalations where required
Provide meeting room calendar maintenance support for the UK South meeting rooms
Triage and log all feedback, compliments and complaints
Send out a daily Induction report to our on-site teams

What you bring:  

Proactive 
Resilient 
Good listener 
Excellent interpersonal skills 
Reliable and trustworthy  
Can-do attitude 

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment  
Competitive compensation  
Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionAskFM Customer Service Digital Support

Monday - Friday (Rolling rota providing cover between 7am and 7pm)
40 Hours worked per week
£13.19 per hour + Sodexo Benefits
Office Based in Cambridge
20 days annual leave increasing to 25 with service
Free GP service
Cycle to work scheme
Life assurance
Company pension scheme
Eye care vouchers
Employee assistance program with counselling and life advice supports
Family leave options
Shopping Discounts
Training, development, and progression opportunities
Refer a friend scheme (Talent Spotters)
Online Recognition Scheme (Reward Hub)
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is (CB2 0AA)

About The CompanyAbout Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.