Assessment & Support Team Leader

The Assessment & Support Team will act as a gateway to internal support services and teams, and a central source of expertise on all areas of support. The team will take on a coordination role for the most complex support cases. As Team Leader, you will line manage a small team of Assessment & Support Specialists and provide oversight on the team’s most complex and high-risk cases. You will work with colleagues in the management of support cases, providing advice, coaching, resources, and other practical support to minimise risks and achieve positive outcomes for customers.

A key aspect of this role will be receiving referrals from across MTVH, conducting initial triage to assess case level and setting initial outcomes for the customer - this will be one in partnership with colleagues. The Assessment and Support Team will determine the most appropriate case handler and overall approach to case management. As Team Leader, you will have oversight of Specialists who will provide coordination and support for complex cases where multiple teams/agencies are involved – e.g., through case conferencing or internal escalation routes. For full details please view the job description on our careers page.

What you will need to succeed

• You should demonstrate expert specialist knowledge in one or more of the following areas:

1. Domestic Abuse,
2. Mental Health, Adult Social Care (in particular, unmet care needs),
3. Care & Support service delivery or ASB.

• As well as knowledge of and experience in multi-agency case management and risk assessment frameworks, such as MARAC would be helpful.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.