Assessments Officer

As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for high-calibre people to join our Assessments Office team as an Assessment Officer This is a fantastic opportunity to enter a well-established and respected department. This role is open to part-time, job share and flexible working.  As an assessment officer, you will work as part of the Assessment team to provide a high standard of customer service to students and staff and drive the smooth running of operations of the assessment office to meet the requirements of the University and professional bodies.  To be successful in the role of Assessments Officer you will need to have the following skills; Good IT skills with the ability to effectively use MS Office suite (particularly Word, Excel and Outlook) Excellent communication skills both verbal and written Time management skills and ability to prioritise multiple demands  As our Assessments Officer, you will: Maintain the student records system (and alternative assessment information databases) with accurate and timely assessment information related to your area of responsibility. Audit the work of other colleagues (e.g. partner colleagues supporting your area of responsibility) to ensure records have been created and maintained correctly and take action where necessary.  Use detailed knowledge of processes, Regulations and other guidance to make decisions about how to create and maintain records for complex and non-standard cases. Using a well-developed generic skill set (logic, problem-solving, planning, organisation, etc.) along with knowledge of practice across the HE sector to engage with and, on occasion, drive continuous improvement of Assessments Office processes. Colleagues without direct HE sector experience will bring experience of process improvement principles and practices from other sectors and be able to implement them in an HE environment. After being provided with broad rules and guidance, use these to plan, organise and prioritise workload for your specific area of responsibility across the academic year. Adhere to those deadlines, take action to avoid or mitigate failures, and escalate any concerns to the line manager.  We are looking for people who have experience of:  Meeting multiple/simultaneous deadlines Working under pressure to meet targets Problem-solving Experience of working in a customer service environment Experience in managing and implementing complex administrative processes used in a busy office within a complex organisation Experience in providing information, advice and guidance to individuals on a one-to-one basis Experience in dealing with confidential and sensitive information Benefits  On top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes:  Private Medical Scheme and Life Assurance Contributory Pension Scheme Training and Qualifications (including Course Sponsorship/Fee Discount) Season Ticket Loans and Student Discounts For an informal discussion about the role please contact sarahjane.snelson@law.ac.uk.  Our Approach Diversity, Inclusion and Flexible Working:  We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.  We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team via TalentAcquisition@law.ac.uk.