AddressAAG are undertaking a number of major projects, delivering new systems and processes into the business whilst also experiencing significant business growth. We are looking to expand our existing IT team to help enable that growth.
The successful candidate will be expected to take an active part in solving business problems, delivering IT solutions including an existing project pipeline, contribute to future business improvements via technology solutions and provide technical support on AAG core systems.
The Office is based at an Asset Alliance Group site in Wolverhampton but we are happy to consider candidates based in Newmains, Manchester, Ringwood or Ipswich. Although you may be required to travel to other office sites.
Key responsibilities:
- Delivery of day-to-day IT services and support for Business Systems within the business in conjunction with Support Helpdesk, Infrastructure, InfoSec and Data & Analytics teams.
- Troubleshoot and resolve issues in business applications liaising with business users, technology partners 3rd party vendors.
- Assist with delivery of new Business Systems including technical design reviews, Dev Ops, CI/CD, release and automated SIT testing, migration support and staff training.
- Identify business process that can be improved using technology solutions.
- Liaise with internal committees and forums to ensure compliance with policies, processes, and security standards, including execution of audit actions.
- Plan and execute BCP & DR testing and advise on changes arising from learnings during the testing.
- Liaise with IT security teams to assist, when requested, in user training and awareness of cyber security.
- Working with technology partners ensure that systems are fully integrated using event driven integrations, creating a seamless platform for business processes.
- Support, maintain and enhance business RPA capability.
- Ensure that both technical and end user documentation put into place and updated regularly.
- Liaise with Data & Analytics and infrastructure teams along with technology partners and 3rd party vendors to ensure workstreams are aligned.
- Take an active role in the development of Technology staff, including resourcing levels and skillsets, provide training and support where required
Key Interfaces:
- The role cuts across all aspects of business process and therefore all internal departments have a dependency on our IT systems.
- Technology advancements should also consider our customer journey and deliver benefits directly or indirectly.
- Our infrastructure and support is outsourced to Arbuthnot IT and therefore there is a significant dependency between AAG and AL.
- For the system where AAG retain control there are key dependency with our suppliers.
