Asset Manager

Job Title: Asset Manager

Location: Remote

Salary: Up to £32,500 plus an additional quarterly performance bonus of £1500

Hours: Monday - Friday 9am - 5:30pm

Benefits:

• Company Pension Scheme
• 25 Days of holiday with public holidays on top
• Private medical cover
• Life Assurance 4 times salary
• Pension (contributory employer contribution up to 8%)
• Discretionary bonus scheme
• Free onsite parking
• Onsite restaurant
• Dental Insurance
• Health shield
• Annual Bonus of up to 10%

About our Client:

Our client does not just offer exceptional residential mortgage loans, they're grounded in core values of fairness, accountability, a customer-first mindset and complete transparency, they have redefined the mortgage lending experience.

This isn't just a workplace it is a platform for your success, our client offers support and training to undertake the CeMap. They are dedicated to narrowing the gender pay gap, ensuring that every member of the team is valued and rewarded equitably. As well as performance related incentives.

Our client has been recognised for outstanding customer service and have earned a distinguished award, which a testament to their relentless pursuit of excellence within this sector.

Forget about the commuting hassles because they cover travel costs and provide hotel accommodation when commuting to training, quarterly events or team-building events.

About the role:
As an Asset Manager, you will be responsible for the management and resolution of delinquent loans. You will be required to liaise with customers and third parties to establish the reasons for arrears and then identify appropriate solutions based on individual customer circumstances.
We can consider individuals with experience gained ideally with a specialist mortgage lender or servicer with exposure to buy-to-let mortgage arrears and litigation experience.

Responsibilities:

• Proactively manage all assigned mortgage accounts
• Effectively manage posts on assigned accounts
• Fully understand customers' circumstances to identify appropriate solutions, including a variety of loan modifications as defined in the company's policies at that time
• Ensure that the appropriate business policies and procedures are followed and work within the approved mandate authority level at all times.
• Administer correspondence from borrowers and take the relevant action within agreed time scales.
• Update the account with details of each action and conversation.
• Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation, and Fraud awareness.
• Achieve individual/team targets
• Ensure all communications are in line with Company policies, standards and procedures
• Develop and maintain strong business relationships with other teams and in particular, work closely with Customer Services, Compliance, Legal & external service providers
• To treat customers fairly at all times
• Ensure that all mandatory training is completed in a timely and effective manner
• Proactively manage own personal development
• Ad hoc requirements as requested by Manager

Experience required:

• Collections and Litigation experience gained with a mortgage lender or a mortgage servicer will be essential
• Experience of working with buy-to-let mortgage products will be essential
• Able to effectively communicate with people in challenging situations.
• Able to work to targets and be used to a pressurised environment.
• Possess strong negotiation, objection handling and problem-solving skills to quickly resolve disputes.
• Ability to articulate options and solutions in a clear and concise manner
• Will have worked in a volume debt collection business in both inbound and outbound environments.
• Display and prove behaviours consistent with regulation and compliance with the principles of Treating customers fairly.
• An understanding of FCA regulations is essential.
• An understanding of relevant MCOB/FCA regulations
• Confident and regular telephone contact with external customers
• Good customer service skills
• Ability to effectively communicate with people in challenging situations

Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success
• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career
• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role
• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction
• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations
• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process

For more information regarding the role of Asset Managerplease contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC