Assistant Box Office Manager

Looking for your next opportunity within ticketing and live events?
University of Wolverhampton at The Halls, AEG Presents newest venue, is seeking an Assistant Box Office Manager.
You will be instrumental to the effective running of our core business, be passionate about the entertainment industry and provide world class ticketing and customer service for events taking place at The Halls.
You will be assisting the Box Office Manager with the running of venue ticketing provisions from event confirmation through to the event night.
This includes:
Assisting with the day-to-day ticketing functions ensuring high-performing ticketing and customer service
Working closely with our primary ticketing partner AXS to fully utilise their ticketing system, and becoming an expert user, ensuring awareness of system capability and functionality to deliver ticketing excellence
Liaising with promoter teams on all aspects of their event ticketing
Working shows and weekends when required
Providing high level customer services both in advance of and on show night, handling accessibility queries, bookings and general enquiries. Acting as first point of contact for all compliments and complaints for the venues, looking for trends and recommending improvements where possible
Keeping up to date on accessibility requirements, such as The Attitude Is Everything charter
Assisting with the management of casual staff working on show nights
Manifest creation including scaling and maximising show gross potential
Setting up and managing show allocations and holds on AXS back-end system
Sending show confirmations and allocations, assisting with managing presales and on sales, ensure accurate and timely sales counts are sent to all stakeholders and monitoring ticket allocations to maximise sales through AXS
We are looking for someone who
Has experience in a Box Office environment within the live entertainment industry
Has expert knowledge of managing ticketing within venues, with the ability to grasp new information quickly
Thrives on working in a busy changing environment with a confident, personable approach
Has strong numerical skills and is proficient in delivering accurate reports
Has the ability to maximise revenue across all areas of venue ticketing wherever possible
Has strong IT skills, including Microsoft Office packages such as Word, Excel, PowerPoint and Outlook
Is committed and flexible in your approach to work and able to work evenings and weekends
You'll be a team player, happy to get stuck in when your colleagues need you. You'll have some previous experience of supervising teams on an event night and know the importance of promoting the highest level of customer service.
You'll want to raise the bar in this role and be solutions focussed. We encourage new ideas and innovation. We'll give you a thorough induction where you'll get to meet other new employees, learn about our culture and values and how AEG operates. We will give you all the training in our systems, policies and procedures so that you'll be set up for success.
Interviews will be held on Friday 3 May at the venue.
Where: You'll be based at the venue University of Wolverhampton at The Halls. This role will include working evenings and weekends.
To find out more about University of Wolverhampton at The Halls visit: https://aegeurope.com/brands/the-halls-wolverhampton/
So why apply?
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here: https://aegeurope.com/about-us/vision-values/
AEG have 8 Employee Network groups, through these we empower our employees with a stronger voice in the decisions made across our business to continuously improve our workplace.
Our benefits can be found here: AEG Benefits
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.