Address
Form of work
SalaryWales’s largest Farmer Co-operative, have an opportunity for a Assistant Branch Manager to cover the Pembrokeshire area.
THE ROLE
Assistant Branch Manager£24,96040hrs per week + alternate Saturday'sPembrokeshire
Customer service
- To ensure that customers are served promptly and courteously, endeavouring to ensure that customer expectations are met.
- To ensure that customer requests, queries and complaints are dealt with courteously and promptly. Problems which cannot be dealt with at Branch level should be referred to the Cluster Manager or appropriate Product Manager/HQ department.
- To ensure complaint forms are filled out correctly, email suppliers with any queries/ complaints etc. and chase up debit notes monthly.
- To ensure that there is adequate stock at the Branch and that excess or obsolete stock is communicated to the relevant Product Manager.
- To ensure that stock that is damaged on delivery is reported to the supplier within 24 hours, photos are taken and emailed to the supplier.
- To ensure that the Branch is kept clean and tidy, that stock is maintained in an orderly manner and that goods are displayed in accordance with the instructions of Head Office staff. Ensure price changes are updated daily.
- To ensure where stock has maximum stock levels on the system or where Product Managers advise maximum stock levels, that stock is kept within those limits.
- Ensure the Sales Status report is run on a weekly basis and action anything outstanding.
- To report back to the Cluster Manager/appropriate manager if a major customer account defects to competitors, or if competitive activity in your area is affecting sales.
- To actively promote the sales of products and services, especially special campaigns as instructed by Cluster/Product managers.
- To ensure that all the vehicles on or attached to the branch are driven correctly and safely, clean, well maintained and serviced regularly. Ensure any damage is reported to the relevant manager.
- To attend, where required, company meetings and be involved in the decision- making process.
- To respond to email requests in a timely and professional manner and phone calls are answered promptly.
- Any deficiencies/issues in connection with H & S should be “flagged” at once to the Health & Safety Manager or, in his absence, to the CEO.
- To ensure that the site is kept to the required UFAS standards and that requests from the Compliance Manager are dealt with promptly.
- To ensure that all documentation complies with the current UFAS Code of Practice.
- A ‘can do’ outcome focused attitude and approach, resourceful and works to make things happen taking others along with them.
- Excellent communication skills, works effectively within a team, sees the potential in others and understands the impact of their actions on colleagues.
- Excellent interpersonal and negotiation skills with the ability to persuade, influence and when appropriate, challenge with tact and diplomacy.
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
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Applications are encouraged from all sections of the community.
