Assistant Branch Manager

MB531 – Assistant Branch Manager
Location: Hedge End, Southampton
Salary: £24,910 with OTE £28k
Working Hours: 39 hours per week, 5 days out of 7
First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Hedge End, Southampton. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement.
Duties and Responsibilities:

• Ensure branch is opened and closed on time. Record absence in the correct manner.
• Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve
• Support the Manager to ensure business development phone calls are conducted and logged using CRM
• Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM
• Ensure thorough understanding and contribution to monthly Balanced Scorecard
• Respond promptly to any out of hours call outs, managing holiday & store closures appropriately
• Ensure strong working procedures are followed within store to ensure branch runs efficiently – eg. filing to be completed at the end of the day/ action plan created
• Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
• Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available
• Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically
• Support the Manager to ensure staff deliver company's vision for the store and customer experience
• Ensure all staff actively participate in company promotions
• Support the manager in preparation and execution of yearly stock take
• Ensure PPI is conducted and discrepancies are thoroughly investigated
• Attend and actively contribute to Assistant Managers’ meetings throughout the year
• Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations)
• Ensure staff maintain a satisfactory level of appearance and personal hygiene
• Implement Company Health and Safety policy and ensure continued compliance
• Ensure all safe working practices are followed and all checks are completed thoroughly and promptly
• Support the Manager in ensuring the swift and well merchandised roll out of new product into store
• Be able to lead product demonstrations or training when required
• Be able to undertake weekly buildings inspections & report defects promptly
• Manage contractors when on site, ensuring compliance with any health and safety procedures

Skills and Qualifications:

• Ability to maintain productive working relationships with colleagues, suppliers and customers.
• Ability to remain calm and focused when under pressure.
• Using your own initiative (recommending various products, cross-selling etc.)
• A friendly and outgoing personality.
• Experience of dealing with both retail and trade customers advantageous but not necessarily required.
• Experience of working in a team leading position desirable

MB531 – Assistant Branch Manager
Location: Hedge End, Southampton
Salary: £24,910 with OTE £28k
Working Hours: 39 hours per week, 5 days out of 7