Assistant Building Manager

Assistant Building Managerposition at Trinity Estates

Location – Rathbone Market, Barking Road, E16 1EH
Working hours – Monday to Friday 0900 - 1715
Salary – £33,000 - £35,000 per annum (depending on experience)
Contract – Permanent

TPG are a well-established and fast-growing Residential Property Management Group operating across the UK. TPG has grown significantly via acquisition and now acts as an umbrella company within the Odevo Group.

We recognise that talent (that’s you) may wish to stay close to home for the best work-life balance, and here at TPG there’s no need to compromise. With developments nationwide, you’ll enjoy the same amazing opportunities and benefits to work in an exciting role with brilliant people.

Your working environment?

Rathbone Market is an award-winning mixed-use development comprising of 650 apartments across 10 blocks and commercial space. The development is conveniently located on the north side of the A13 or close to Canning Town Station.

What’s in it for you?

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave + Bank Holidays.
• Perkbox (which offers a range of discounts for shopping and services).
• EAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
• Financial support towards personal development / training.
• Real opportunities to grow and progress.
• Recognition incentives.
• Employee Referral Scheme and much more…….

Do you have these skills?

• you’ll be a leader who cares passionately about creating a positive and most importantly a safe environment for residents, guests, and your team.
• you’ll be a true expert in customer service, who uses this to lead, engage and inspire others.
• you’re always looking for opportunities to drive the performance of the development.
• you know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries.
• your team matters to you, you support them, work together, and build strong working relationships with residents, guests, and external contractors.
• you have experience delivering great customer service, managing complaints, working safely, and working in a team environment.

What will your role look like?

• To be a main point of contact for residents and guests, be responsible for quality customer service, handling day-to-day matters in a prompt and professional manner, decision-making and problem-solving.
• Supervise contractors and service contracts. Ensure the communal areas and equipment are maintained to a high standard. Monitor attendance of contractors and ensure all works undertaken are of a high quality and cost effective.
• Carry out health and safety inspections and report, action accordingly.
• Ensure all Health & Safety audits are up to date. The development should be always kept compliant with all relevant legislations.
• Maintain inspection, incident and other records as required by Trinity Estates. Proactively identify themes, trends or patterns that arise and alert the Property manager & the RMC Board of recurring topics.
• Supervise the caretakers and onsite cleaners. Carry out daily / weekly inspections of the development and report back to the Building Manager.
• Be reasonably available to leaseholders and Trinity office staff during working hours to deal with enquiries and foster collaborative relationships that are to the betterment of the development.
• Proactively manage the relationship with residents via telephone, email, staff feedback and in person meetings. Ensure leaseholder issues are resolved effectively with a focus on speed, clear communication and excellent customer service. Ensure regular resident communications/newsletters are issued in conjunction with the Development Manager.
• Take and record communal meter reads. Flag anomalies or concerns and take a proactive, solutions orientated approach to risk mitigation.
• Carry out programming of equipment (fobs, fire alarms, electronic barriers, etc.), as agreed with the Property Manager. Undertake regular audits of the development ‘access equipment’ to ensure provisions have been correctly allocated to the right individuals.
• Work closely with the Building Manager to ensure any Anti-Social Behaviour activities are reported to the Police. If necessary, liaise with Trinity or relevant stakeholders
• Attend site / client meetings as and when necessary.
• To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.

TPG are proud to be part of the Odevo Group.

Look us up on LinkedIn for more information or visit our website for a list of our current opportunities. If you just want to have a chat to find out more, give our recruitment team a call who are always happy to help and provide further details (020 7702 0701) please quote the Ref number below.

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.