Assistant Business Centre Manager

6 Month temporary position which may extend after this period.

Salary: £26,000

Hours: Monday-Friday 9am-6pm

Our client is seeking an Assistant Business Centre Manager to join their team in Altrincham.

Responsibilities include but are not limited to;

Front of House

• Welcoming visitors to the Business Centre
• Offering refreshments to guests/tours
• Build a solid relationship with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the Business Centre experience, office set up and IT

Customer Management

• Enhance the entire customer journey - building and strengthen relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Promote 'refer a friend' incentive
• Oversee car park management, charging thereof and allocations
• Maintain stock levels of refreshments
• Ordering supplies for site events
• Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
• Manage relationships; encourage positive reviews and oversee complaints

Operations

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best - assisting where necessary
• Sales

• Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
• Promote and identify uplift opportunities with customers to increase income and services
• Carry out viewings and tours where necessary
• Help support locally driven enquires and sales opportunity
• Identify opportunities to connect and enhance relationships with the local community

Key Skills:

• Excellent communication skills at all levels
• Problem solver by nature
• Sales Orientated
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving license

If you are interested in this role and you would like further information, please contact Jack Cooke at AMR on or email