AddressLocation of Role: Chelmsford
Advert Closing Date: 20/03/2024
Starting Salary: £23,121.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
An exciting opportunity has arisen for the role of Assistant Caseworker as part of the Professional Standards Administration Team.
The team you will join assists officers and staff in responding to enquiries from internal and external customers. You will be responsible for generating and updating case records to facilitate the public complaints system and investigations carried out by the Professional Standards Department.
This is a challenging role within which you will provide a high level of internal and external customer service. It is therefore essential that you possess good communication skills.
The successful candidate will be able to demonstrate experience of working with others to provide a good level of service to customers and their ability to work with others as part of a team, enabling that level of service to be met.
Experience in the use of Microsoft Office is essential as is a competence in audio typing.
Applicants are requested to provide evidence, within their application, in relation to the criteria detailed within this advert:
- Possess good communication skills.
- Experience of working with others to provide a good level of service to customers and their ability to work with others as part of a team, enabling that level of service to be met.
- Experience in the use of Microsoft Office
- Competence in audio typing.
For further information about this role please contact Sergeant Simon Bentley PSD Office Manager at simon.bentley@essex.police.uk or on 101 extension 151002, or Debbie Greaves PSD Admin Supervisor at debbie.greaves@essex.police.uk.
Essex Police offer agile working which allows some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based within an office-based team. Some travel may be required to other police sites to discharge duty.
For the full job description please click here.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
