Assistant Concession Manager || Harvey Nichols Leeds

The role of Assistant Store Manager is an essential part of the store function.

Connecting and engaging with the Zadig & Voltaire customers, supporting the day-to-day activities of their team and store, and leading the store & team performance towards success.

We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Assistant Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As an Assistant Store Manager, you are part of maximising store targets and providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building an environment that nurtures creativity and employee development.

Expectations of the role

Selling skills

• Be a brand ambassador and embrace the brand selling ceremony;
• Lead your team by example;
• Coach your team in delivering exceptional and personalised customer experience;
• Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs;
• You are constantly present on the shop floor and fully available to look after customer's needs;
• Be able to build customer loyalty, understand customer relationship management;
• Be able to communicate efficiently and effectively;
• Be knowledgeable of the collection and the brand's iconic pieces;

Leader skills

• Be a brand ambassador and embrace the brand Selling Ceremony;
• Inspire the team and lead by example;
• Support the development of the team and store KPIs;
• Be proactive in developing your team skills and brand/product knowledge;
• Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success;
• Be approachable and a great communicator who can ensure the business runs smoothly;

Operations

• Fully proficient in operating till system, payments and fraudulent transactions;
• Follow company policy and procedures;
• Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards;
• Fully proficient with all operational aspects and procedures, and proactive to learn new processes;
• Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies;
• Have an awareness of the loss prevention procedures in store and communicate these to the team;
• Pay attention to the security of the team and customers, by respecting health & safety guidelines;
• Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…);
• Manage the needs of customers including exchanges, credit notes;
• Offer each customer the opportunity to be on the mailing list;
• Maintain the replenishment of bags, boxes etc;
• Follow up stock transfers between stores and manage the faulty items procedure with support from the manager;
• Answer calls promptly and efficiently, in a pleasant and welcoming manner;
• Execute the loss prevention procedure and conducts regular inventories;

Commercial & Merchandising

• Be commercial in everything you do;
• Manage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelines;
• Manage the VM guidelines implementation and train your team on all VM aspects & standards;
• Know how to adapt the VM guides to the space;
• Ensure the shop floor and the windows standards are impeccably maintained;
• Know, use and communicate the VM tools and guidelines to the team;

Human resources

• Support the recruitment for the store with the manager;
• Train and develop the team with a development plan that emphasizes their skills
• Follow the training progress of the new employees;
• Identify team members' opportunities and set up action plans to develop their skills;
• Coach and motivate your team by giving them skill targets to achieve;
• Create a positive and inclusive work atmosphere, motivate and recognise achievements within the team;

Required knowledge & skills

• Demonstrate strong leadership skills and passion for people development;
• Be a quick learner and a good listener;
• You must have excellent communication & organisation skills;
• Understands how to deliver and coach a luxurious customer experience;
• Understand the business KPIs;
• Show passion for luxury retail and interest in fashion and retail market trends;

Required qualities

• Leads by example on all occasions;
• Details focused;
• Problem solver! Adapt to new situations and be proactive;
• Great people skills, excellent teamwork skills, enthusiasm, and dynamic;
• Excellent teamwork skills;
• Positive and proactive attitude and knowledge of motivating a team;
• Sense of the responsibilities and priorities of the store;
• Be eager to learn, develop yourself and others;

Benefits

• Company Pension
• Food Voucher
• Employee Discount
• Enhanced Paternity Leave

Supplemental pay types

• Bonus scheme
• Commission pay

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Enhanced paternity leave

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay

Application question(s):

• What is your notice period?

Experience:

• retail: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person