Assistant Duty Officer

Our client has 7 Assistant Duty Officer roles availableto join their team based in East Grinstead where youwill join them on a fixed terrm contract (March-Sept 2024) with both full-time and part time positions considered. In return, you will receive a competitive salary of £14 per hour. Working hours: 35 hours per week, Monday to Sunday, 08.00 - 21.00 Our client aims to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. They provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to their vast knowledge and expertise in how to make the most of caravanning and motor-homing a leisure pastime. About the role As their Assistant Duty Officer you will provide comprehensive assistance to members calling into the Emergency Services department and to supply the appropriate help, support and guidance for any incident covered by Red Pennant - Our client's overseas holiday insurance. Key responsibilities of their Assistant Duty Officer will include: Managing all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner Maintaining a clear and complete record of each assistance case and follow through on all assistance cases to completion. Ensuring that any service failures or potential problems are escalated to the Deputy Manager or Business Manager. Advising members and answering queries regarding claims relating to any Club overseas holiday policies. What they are looking for in their Assistant Duty Officer: A good knowledge of French, Spanish, German or Italian. To work well as part of a team To be able to manage multiple assistance cases and prioritise effectively To be able to remain calm and focussed under pressure To be driven by providing the highest level of member care and service Excellent verbal and written communication skills If you feel you have the skills and experience to become our clients Assistant Duty Officer then please click " apply " now - They'd love to hear from you Our client is committed to employing a diverse workforce. All applications are treated equally and they recruit purely on the basis of skills and experience. They know their greatest strength is their people, so differences are celebrated, and they strive to create an environment where colleagues feel respected and valued for their unique potential.