Assistant Duty Officer

About the Club:
At the Caravan & Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning and motor-homing a leisure pastime.
Purpose of job:
To provide comprehensive assistance to members calling into the Emergency Services department and to supply the appropriate help, support and guidance for any incident covered by Red Pennant - The Caravan and Motorhome Club's overseas holiday insurance.
Please note:
Fluency in French, Spanish, German or Italian is an essential requirement for this temporary role which commences between March and September. A rota is provided to cover a working week of 35 hours between 8am and 9pm Monday to Sunday, including Bank holidays. Leave and lieu time available where applicable. Full training will be provided.
Key Tasks/Accountabilities:
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Manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner
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Maintain a clear and complete record of each assistance case and follow through on all assistance cases to completion.
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Ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
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Advise members and answer queries regarding claims relating to any Club overseas holiday policies
Essential Skills & Experience Required:
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Good standard of education – including English Language GCSE or equivalent
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High level of organisation required
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To work well as part of a team
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To be able to manage multiple assistance cases and prioritise effectively
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To be able to remain calm and focussed under pressure
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To be driven by providing the highest level of member care and service
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Excellent verbal and written communication skills
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A good knowledge of French, Spanish, German or Italian.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential