Due to rapid business growth and increased Operational demands, an exciting opportunity has arisen for an AGM (Assistant General Manager) to join a busy and dynamic venue.
The Role
We are seeking a dynamic, highly organized and driven individual to take service quality accountability at Dreamland, working collaboratively with General Manager to deliver excellent standards in all aspects of service. This role will also entail back of house elements such as profit/loss understanding, GP% management, budget control and rota management.
Start date March until September on a fixed term contract.
Core Accountabilities
SERVICE
- Ensure high standards of service are developed and maintained throughout the venue.
- Liaising with the General Manager to ensure standards are met at all times.
- Ensuring that floor and bar service areas are consistently prepped for service days.
- Been fully present on the floor during service
- Have the confidence to make service decisions
- Ability to run multiple departments
- Extensive knowledge of bar & restaurant operations
- Profit & loss analysis
- Stock analysis
- Sense check for stock and consumables ordering
- Rota management
- Maintaining supplier relationships
- Ensure staffing levels are at the correct levels and to budget at all times, and people are recruited into the right roles
- Committed to delivering the Venue’s socio-economic plans of hiring within the local area and nurturing talent to create careers for local people
- Positive Leadership Qualities
- A passion for hospitality and high-quality service
- Creative input on menu development
- Maintaining effectiveness of the EPOS system