Assistant Guest Liaison Manager

Assistant Guest Liaison ManagerThe EmoryA fantastic opportunity has arisen for a passionate and motivated
Assistant Guest Liaison Manager
to join the opening
Guest Liaison
team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.As an
Assistant Guest Liaison Manager , you will be providing a courteous, efficient and pro-active service to all guests. You will work discreetly to follow the guest journey and coordinate with all relevant departments to create a flawless and hassle-free guest experience.Main responsibilities of the role include but are not limited to:To assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service.Responsible for spot checks, and VIP room checks, to ensure Emory Assistants are preparing suites according to the guests preferences (including IT set up, Housekeeping preferences, In Room Dining & Minibar preferences).To assist in the set-up of all food and beverage orders, coordinating with the In Room Dinning Team in the preparation for service.To support Guest Liaison Manager to accurately forecast payroll against business needs and requirements.assist the Guest Liaison Team with pre-arrival communication establishing itineraries and conducting the necessary administration tasks within set time frames.Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.Successful candidates for the
Assistant Guest Liaison Manager
opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.We anticipate applicants will have previous experience within Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:Financial StabilityExcellent salary package.Family Friendly company policies including enhanced Maternity and Paternity Pay.Holiday allowance increase after 3 and 5 years of service.Travel Season Ticket Loans.Pension Scheme*.Health and Wellbeing SupportSubsidised monthly Podiatrist and Masseuse treatments.Flu vaccination vouchers*.Eye test vouchers and contributions towards glasses*.24-hour colleague assistance helpline.On and off-site Occupational Health Service.Death in Service salary contribution.Various wellbeing activities focused on mental and physical health.A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals
.Recognition and Career DevelopmentReferral Scheme Introduce a Star where you can earn up to £1,500*.Instant colleague recognition and award programme with generous prizes.Colleague of the month nominations with generous prizes.Additional paid day off to celebrate your Birthday.Internal transfer and promotion opportunities.In-house training and development team with a strong focus on career progression and personal growth.Long service awards.Memorable experiencesPreferential room rates of £50 per overnight stay for yourself or your family across Maybourne.Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.50% Food and Beverage discount* across Maybourne.Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.)Wedding and Baby gifts.Retirement functions.*Terms and conditions apply to all benefits.
Eligibility:In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.