Assistant Housing Officer/Admin

What's involved with this role:
Temporary Assistant Housing Officer/Admin
Job Ref: Cambridge 5244045
Pay Rate: Up to £16.60 per hour PAYE depending on experience
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3-4 months
City: Cambridge, Cambridgeshire
Enhanced DBS disclosure required for this role
Hybrid working available
The successful candidate will be delivering a range of comprehensive tenancy and estate management housing services to the Council tenants, leaseholders and residents within a neighbourhood or residents of the Temporary Housing Service and clients of the Housing Support Service.
Key Responsibilities:
Responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties.
Liaise with contractors to ensure that empty properties meet the Council’s void specification within timescales and quality standards. To ensure new tenants receive assistance at the tenancy sign-up stage eg Housing Benefit applications.
Responsible for the delivery of the management of individual tenancies, on a day-to-day basis, within a defined neighbourhood and provide an efficient and an effective housing management service in compliance with the Council’s legal obligations and corporate policies.
Responsible for the prompt processing of garage applications and letting of void garages, to ensure garage void timescales are kept to a minimum.
Carrying out inspections of garages as required, including at the end of a garage tenancy and liaising with internal departments if needed, such as arranging for repairs to be completed or to arrange the clearance of items left in garages.
Assist tenants/nominees wishing to move in and out of council properties by arranging key handover dates; accompanying tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants.
Process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy.
Interview tenants to discuss complex housing management problems to develop solutions by liaising with departments of the Council and external agencies e.g. Safer Communities (ASB), Police, Social Services, child protection conferences etc. This may, on occasions, according to service needs, require work outside of normal office hours.
Support the Council’s anti-poverty aims by considering, when in contact with customers, their current or potential entitlement to welfare benefits administered by the Council such as Housing Benefit, Council Tax Reduction.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Cambridge 5244045
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.