Assistant Income Officer

Assistant Income Officer

If you have experience of telephone call handling and working within a busy office environment, this is a wonderful opportunity for you to join our progressive organisation with an inclusive culture, where you’ll benefit from our full support to fulfil your personal development, If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture.

• Salary of £27,953 per annum (from 1 April 2024)
• Temporary contract, until 31 December 2024
• Working 35 hours per week
• Hybrid / flexible working option, enabling you to combine working from home and our offices in Llandudno Junction as required.
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Annual Leave Purchase and Cycle to Work scheme
• Employee health assistance and cash plan scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our Organisation

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, we became a Disability Confident employer and in 2023 listed as ‘outstanding to work for’ by the Best Companies accreditation.

The Role – Assistant Income Officer

Reporting to the Incomes Manager, you will support the income team in maximising rental income by negotiating and administering payments of rent, communicate with residents in order to notify of unpaid rent. This will involve:

• Provide and process customer contact, negotiating acceptable payment arrangements and chasing failed payments residents in arrears
• Signposting tenants to Money Advice, Income Officers, or specialist money advice agencies as appropriate to support the resident with rent arrears
• Liaise with Local Authority Housing Benefit Departments and other outside agencies to support rental income
• Assist the Income Manager with the production and distribution of rent account statements and annual rent increase letters
• Assist with updating the Association’s tenant profiling information to better delivery NWH services
• Co-ordinate the termination of tenancies by liaising with tenants, housing departments, DWP and local authorities.

Our Requirements – Assistant Income Officer

• Awareness of Housing Benefit, Welfare Benefit systems and processes
• Knowledge of legislative and regulatory requirements for rental income
• Have up to date knowledge of welfare reform
• Excellent numerical, verbal and written communication skills
• Basic IT skills, including MS office packages.
• Full UK drivers’ licence
• Ability to work flexible hours if required
• Comfortable with everyday conversations/discussion in Welsh (or a willingness to improve your Welsh language skills to the required level)

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Job Types: Full-time, Temporary contract
Contract length: 9 months

Salary: £27,953.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Llandudno Junction

Expected start date: 15/04/2024