Assistant Manager

Job Title:

Asst. FoH Manager

*MUST RESIDE IN THE UK*

Main purpose of job:

The Asst FOH Manager has overall responsibility for the Front of House shop. This includes all aspects related to the smooth functioning of the FOH team and ensuring that the business is correctly staffed.

Overall, the Asst FOH Manager’s job is to ensure that customers have a fantastic experience and the whole sales and service process is smooth. The Asst FoH Manager also has responsibility for all FoH inventory management. To also carry out such further tasks as may from time to time be delegated to them by the Director of the business. When on shift, the Asst FOH Manager is also in charge of the shift, if there is no Team leader on shift. Although many aspects of the job are similar to a Team Leaders role, there are certain additional responsibilities:

- It’s expected that the Asst FOH Manager is responsive & taking decisions, as per the business needs which may sometimes be when they are not on shift.

- Ensuring a full and proper handover when they are going on holiday – managing change, till access for team and ensuring the team have what they need to get the jobs done properly

- Aware of all important messages and information sharing through the various Whats app groups.

Responsible to:

The Director/ dotted line to Ops. Manager

Responsible for:

FoH Team Leaders, FOH Shift Leaders & FoH salespersons

Main tasks of the job:

Sales & Customer Service Management

1) Overall responsibility for sales – ensuring that the team exudes a friendly & warm attitude & has knowledge of key products. Managers should have completed the Advanced Sales Training list.

2) Overview and responsibility for the look and feel of the retail set up in the shop, the displays, layout and seasonal or other changes that need to be made periodically.

3) Ensuring that the tidiness of the shop floor and cleanliness of the tables is always prioritised.

4) Managing the Customer orders process and keeping oversight to ensure that orders are managed and communicated properly.

5) Handling Customer complaints, comments & feedback. Ensuring that the Director is informed of relevant complaints.

6) Having thorough knowledge of key products, allergens, specials.

7) Complete knowledge of the wines we offer, and suggestions of what would suit a customer’s needs.

8) When on shift, stepping in to handle any customer related issues, comments, feedback or complaints and not leaving a junior member of the team to handle it.

Store Management:

1) Ensuring that the Team Leaders adhere to the checklists, and any shortfalls and errors are noted & corrected.

2) Have a list of key spot checks to ensure that the checks and routines are being followed and completed.

3) Ensure that the shop is managed as per standards set out in the opening and closing checklists.

- Set up complete at 7am (or 8am) - everything that is required for starting business fully set up.

- Managing the display to ensure that products:

o Are well presented

o Have the correct corresponding tags properly positioned – Re-do any tags, print or handwritten.

o Are neat and tidy and the counter is clean and dust free.

- A boards and other stands at the place on time – Change the writing / messages as needed.

- Ensuring that specials GF bread etc. posters are displayed correctly and on time.

4) Oversight of all the wholesale deliveries to ensure there are no mistakes and items are ready on time for the delivery driver. Sorting out any issues between BoH production teams if needed.

5) Ensuring that the FoH Team utilise quiet periods for topping up, cleaning, making up boxes and following the daily checklists.

6) Oversight of the quality of drinks and in particular coffee is maintained to a high standard and in accordance with Allpress training. Training new staff and organising training for them at Allpress.

7) Keeping an eye on the sales of any special products & offering tasting for new products if sales are slow.

8) Managing the Too Good to Go orders, especially if the Team leader doesn’t have access to the app.

9) Adhering to all health and safety requirements, including food hygiene regulations.

Staffing of FOH team, Knowledge & Skills Development

1) Sales training for FOH team – using the Sales checklist. Ensuring that all FOH team are trained with the basic sales list and Team & Shift Leaders with the advanced list. This should reflect in communicating with customers about our unique selling points, our bread in particular, new & weekend special products.

2) Team Leaders trained and fully aware of their responsibilities. Meetings or as necessary to ensure that sales quality is maintained, and procedures and checklists being followed.

3) Ensuring all Baristas are fully trained and follow the Allpress method and standards.

4) Conducting trial shifts and completing the feedback form.

A) Management of the Rota -

B) Organise alternate staff if a staff member can’t make their shift.

5) Hiring (in conjunction with the HR Manager and Director) new members of FoH team, including interviews, trial shifts and reviews.

6) Upselling, product and basic wine training for FoH team

Administrative Matters

1) Coordination with pastry team on managing stocks, stock rotation, packaging products.

2) Disseminating information to staff as necessary and ensuring that all key staff read and understand.

3) Ensuring that all forms, checklists and paperwork required by FoH is complete and up to date, all required blank forms available, and completed documents filed.

4) Ensure that new products are updated on the POS and ingredients list updated.

5) Handover between shifts is done fully and properly, to ensure that any issues / orders/ communication is complete, and the closing shift team leader is fully briefed.

6) Inform the Director or Ops. Manager of any issues or problems, including maintenance issues proactively.

7) Managing technicians visits – completion of paperwork and understanding any issues.

8) On off days, or while on leave, orderly handover must be done, and jobs delegated as appropriate.

9) Take responsibility for store keys management (in case of shift changes or staff absence).

10) Cleanliness & maintenance of staff locker area.

11) Staff uniform & apron issuance.

12) Handling HR paperwork for new staff

POS & Cashiering

1) Ensure that all cash handling & credit card reconciliation procedures are followed by the FoH Team Leaders.

2) Take responsibility for the Manager’s safe and ensuring that the till always has adequate coin change, especially at the end of shifts or on off days.

3) Ensure team is aware of the company policy with regards high value notes, how to check and ensuring that cashiers use their own till codes, retention of credit card slips, cash receipts, etc.

4) Any discrepancy in cash must be investigated, discounts managed and refunds explained.

Inventory Management

1) Ordering FoH inventory (packaging, cleaning materials, fresh products, drinks and coffee) Certain inventory checks should be delegated to Team Leaders.

2) All FOH inventory (disposables and consumables) should be properly stocked so the store doesn’t run out of products, but also not over stocked.

3) Checking deliveries against orders and flagging any discrepancies.

4) Ensuring that deliveries are signed for properly and stocked correctly, and that team is aware of where / how products should be stored.

5) For perishables like dairy, fruit etc. proper and full stocking every day and careful ordering.

Job Requirements:

· Proven experience in the position, as a manager

· Excellent English verbal communication and memorisation skills which should eb evident in communication with customers, team members and BoH.

· Great interpersonal and teamwork skills, and ability to communicate with the rest of the Front of house team & Back of House Manager

· Ability to remain composed, particularly during busy, stressful or uncomfortable circumstances.

· Experience with inventory management, stocking, and experience with training staff.

· Physically fit

· Availability to work evenings, weekends, and holidays

· Willingness to perform additional duties to facilitate the bakery’s operations, as needed

· Have a friendly & warm attitude. A customer walking in must be made to feel welcome.

· Ability to train the team, ensure the shop is adequately and correctly staffed

· Wearing and maintaining the prescribed uniform

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Discounted or free food
• Employee discount
• Store discount
• UK visa sponsorship

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Experience:

• Supervising experience: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 13/03/2024