AddressJob Description:
• Provide excellent service quality to the customers
• Develop customer relationships with existing customers and explore new opportunity
• Handle customer complaints and enquiries
• Coordinate/liaise/work with relative parties on operational activities, issue resolution, process execution and performance improvements according to corporate policy
• Continuously monitor supplier performance, and develop improvement plan with suppliers for rectification of performance issues
• Coordinate with overseas counterparts & other departments on customer inquiries / needs
• Responsible for constant improvement and optimization of operations process
• Responsible for daily operations monitoring and operational result achievement
• Controls, monitors and analyses P & L
• Develop KPIs with team members and monitor individual performance
• Identify training needs and opportunities to develop a highly skilled team
Job Requirements:
• Bachelor’s degree or above
• Minimum 8 years of working experience in ocean freight or logistics industry, at least 3 years in team management role
• Good knowledge of international trade, logistics, freight operation systems , ocean freight structure, operations & requirements worldwide
• Good knowledge on special cargo and irregularity handling
• Basic knowledge of law and government regulation related to business
• Basic knowledge of project management & process improvement
• Excellent customer service skill
• Good problem solving & analytical skill
• Good team & people management skill
• Good team & partnership relationship building skill
• Basic strategic & cross border thinking
