Assistant Manager - The North Face

The North Face is the premier exploration company in the World. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.

The North Face Stratford Westfield is an official Partnership store, owned and operated by Ellis Brigham Mountain Sports.

Ellis Brigham mission is to share with customers our passion for the outdoors. Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come.

The position:

· Represent The North Face, promoting and living the brand values.

· Deliver a world class brand experience for our customers in a truly iconic location.

· Lead, motivate and inspire the store team to deliver their maximum potential.

· Monitor and develop effective strategies for training and development of staff.

· Efficient oversight and delegation for all operational procedures.

· Take responsibility for the Health, Safety and Wellness of all staff.

· Ensure the store VM is attractive and easy to shop in line with brand guidelines.

· Deliver excellence across the store KPIs and strive for improvement.

The person:

· Retail Management experience at a Supervisory or Assistant Manager level as a minimum.

· Customer-centric approach with a proactive attitude and willing to get involved, working alongside your colleagues.

· Motived by success and capable of instilling this in others.

· Excellent interpersonal skills: able to communicate and connect effectively with customers, store teams and head office staff.

· Focused on maintaining and improving staff development, setting them up for success in the store and beyond.

· Fully committed to providing a non-discriminatory, physically and mentally safe place for all: whether they are working or shopping.

· Takes an eco-conscious, sustainable approach to work and promotes this mindset in others.

· Passionate about engaging in the world around us through the activities we cater for, inspires other through their passion.

What’s in it for you?

· Highly competitive rate of pay.

· You will be valued and treated as an individual in a close family run company.

· Opportunities for development and progression.

· Training in all our great products and sports with the chance to learn more at On the Hill training days.

· Refer a friend cash bonus.

· Amazing staff discounts and pro-deals.

· Charity days.

· Bike to work scheme.

Ellis Brigham is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristics. If you require any reasonable adjustments to your application process please advise us when you are invited to interview.

Please apply via email to tnfstratford.manager@ellis-brigham.com including an up-to-date C.V. and cover letter outlining why you think you would be suitable for the role. Please put The North FaceAssistant Managerin the subject line.

Job Types: Full-time, Permanent

Salary: £15.15 per hour

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Supervising experience: 1 year (required)
• Customer service: 2 years (required)
• Management: 1 year (required)

Work Location: In person

Application deadline: 05/04/2024