Assistant Operations Manager

As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service across the campus.

This will involve managing a team of people at high profile events within our retail, hospitality, and restaurant business.

With focus on planning, presentation, and service excellence, ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focussed on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Actively maintain day to day contact with the venue client to enable the closest possible working relationships
• Ensure the smooth planning and delivery of a first-class food and drink products to our clients and customers
• Be able to self-motivate and motivate others
• Maintain standards to the highest quality
• Be able to adapt to daily and weekly client/customer changes
• Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
• Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
• Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live
• Drive top line/SPH - while in full control of production and wastage
• Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
• Solve operational issues / concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritise
• Drive spends per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for all events
• Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting
• Attending weekly business meetings to discuss financial performance of the venue and specific areas
• Actively monitor and improve the operating standards within the Concessions area including service, product lines and operational procedures
• To build a positive team morale through active communication with all managers, supervisors and team members
• Staff training & development- ensure Concessions team effectively uses suggestive and up selling techniques

Assistant Operations Manager

• £32,000 per annum 
• 5 out of 7 days per week 
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) 
• Aviva Digicare - Free annual healthcare check 
• Exclusive Benefits & Wellbeing site (Perks at Work) 
• Entertainment discounts - up to 55% off cinema tickets 
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) 
• Travel discounts - Discounts with holiday companies such as TUI and Expedia 
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards 
• Meals on duty 
• Vodaphone discounts 
• Pension scheme and Life Assurance 
• Employee Assistance Programme 
• 23 days + BH's and additional day off for your birthday 
• 2 days additional leave, following return from Maternity leave during first year back 
• Competitive and supportive family benefits 
• Day off for babies 1st birthday 
• Holiday purchase scheme 
• On-going training & development and career pathways 
• Professional subscriptions paid 
• Financial wellbeing programme and preferred rates on salary finance products 
• Free parking

At SEC Food, we're proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the campus. Our people really care about hospitality and we support all our staff members to help them excel and shine in all that they do. We love to hear from candidates who have a positive attitude and a real passion for great customer service.

The Scottish Event Campus is Scotland's premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe's most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

Embrace the venue mission; Best Venues, Best People, Best Events. By adopting core values for teamwork and collaboration. Sharing a passion for providing excellent visitor experience. Act as a role model and set an example for our team and the wider business.

Essential:

• Experience in a demanding, high volume, multi-purpose venue
• An awareness of Corporate Hospitality, Banqueting and Retail sectors
• Experience of working within a changing environment
• Experience of working with and/or managing large teams
• Excellent communication skills and ability to engage stakeholders effectively 
• Good administration skills
• A positive and assertive attitude towards work
• Strong IT Skills 
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment. 
• Fully flexible and willing to adapt to ever-changing environments

Desirable: 

• NVQ Level 3 or equivalent qualification in Hospitality or management related discipline  
• Experience of working in environments involving high levels of customer care
• Experience of working collaboratively with a client and experience of managing and delivering all contractual terms

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. 

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. 

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. 

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.