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SalaryRole Overview
An opportunity has arisen for a passionate Assistant Manager to join our amazing team in Bristol covering our three sites in the city.
Our Assistant Managers are a key part of the team, deputising for the Operations Manager, leading the front of house service for customers, colleagues, clients and suppliers, dealing with enquiries in person, over the phone, by email or live-chat. We are looking for someone who is committed to providing a first-class service every time, always looking for opportunities to go the extra mile.
About Abodus:
The Abodus ethos is to offer affordable and stylish Student Accommodation across the United Kingdom, in the best student cities.
Our promises to residents are what sets us apart from other student providers: Maximising your Budget, Keeping You Zen, Keeping You Safe, Keeping You Lit, Keeping You Entertained, Staying On Top Of Your Study Game. If you think you can help deliver these promises to our residents, we want to hear from you!
Working for Abodus, you’ll be entitled to 31 days annual leave inclusive of bank holidays (pro-rata for part time hours), with additional days after 2 & 3 years service. We are a flexible employer and as well as a pension scheme and a fun working environment, we offer staff social activities for our teams to have just as much fun as our residents!
MAIN PURPOSE OF ROLE
As a Assistant Manager you will oversee the day to day management of the team, deal with general enquiries, incoming mail and access control, promote and handle sales enquiries including viewings, and assist in achieving targets. This is a busy and fast paced role, so you will need to be well organised and able to prioritise multiple tasks.
Job Description
RESPONSIBILITIES, DUTIES AND TASKS
- Lead on the day to day management of the front of house team to ensure the service given is exceptional
- Greet and welcome internal customers, visitors, contractors and clients at reception.
- Work closely with the site team providing a one stop service to all tenants, visitors and staff
- Ensure the team respond to all enquires in a courteous and professional manner at all times providing information and advice when required.
- To act as the first point of contact in the event of a complaint and calmly and confidently be able to respond to and communicate with tenants raising a mental health & well-being concern
- Deal with maintenance requests, ensuring key information is recorded, and ensuring good communication with the customers at all times.
- Oversee the termly inspection process to ensure flat/room inspections meet the outlined standards and time frame set out in the inspection procedure.
- Assist in maintaining the security of the property through allocation of keys and the electronic access control system.
- Proactively handle new enquiries and encourage sales by way of viewings and follow ups, and ensure the team adheres to current sales processes.
- Assist and support all sales and marketing activities including social media activities.
- Encourage customers to re-book and advise of the rebooking process in line with set targets.
- Lead in conjunction with the Sales & Marketing/Operations Manager to coordinate and promote the social engagement programme.
- Provide weekly sales updates on enquiries, viewings and conversion rates
- To maintain accurate records on the tenancy management system
- To provide admin support for the purchase order system including chasing contractors and suppliers for invoices.
- Oversee the management of the debt process for the site, ensuring a proactive approach to chasing rent and debt payments, ensuring quick intervention and advise where required.
- Providing recommendations for legal actions where all other avenues are exhausted on debt management.
- Liaising with the solicitors on legal action for debt cases
- Providing accurate and up to date weekly reports for all debt cases. To receive and sort daily post, parcels and deliveries.
- To ensure the reception and public areas are always kept tidy and presentable.
- To manage the petty cash float on site ensuring income and expenditures are recorded accurately and monthly top up requested are accurate and approved in line with the policy.
- Manage site files in line with GDPR and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- To assist with budget management, proving weekly reports and updates to support the Operations Manager.
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.
- Work closely with the Operations Manager and deputise in their absence
- To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job
- To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times.
For this role it is desirable that the post holder has the following qualities:
- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Experience in a sales environment face to face, via phone or via email
- Analytical and problem-solving skills.
- Good verbal and written communication
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Strong IT skills including Word, Excel and Outlook
Additional Benefits:
- Company Pension
- Health & Wellbeing Programme: Here at Abodus believe in looking after all our colleagues physical and mental wellbeing.
- First Day Jitters? Whether it's your child's first day at school, nursery or University, we get how big a deal that is. So go ahead, take the day off on us!
- Tying the Knot? If you're getting married or celebrating a civil partnership, we'll toss in some extra annual leave. After all, a honeymoon isn't just a trip; it's the beginning of a new adventure. Congratulations!
- Spread the ABODUS Love! If you love working here (and we hope you do!), why not share the love? Refer a stellar professional from your network to us. Once they've completed their probation period, there's a cool £500 waiting for you.
- For Our Furry Friends: Our pets are our family, and their loss is profound. If you ever face this heartbreak, we're introducing pet bereavement leave. We're here for you.
- Passport to Progress: Our own in-house career development program. There's always room to grow, learn, and evolve. Open to every member of the ABODUS team.
- Shine On: Exceptional work doesn't go unnoticed. Our Abodus recognition program rewarding those who consistently bring excellence to the table.
- ABODUS Awards: This one's big! An evening of glamour, recognition, and celebration. Because each one of you plays a part in making ABODUS an incredible place to work.
Job Type: Full Time
Schedule: Monday-Sunday 8am-8pm, 5 days out of 7
Salary £28,000
Location: In Person across 3 sites in central Bristol
Job Type: Full-time
Salary: £28,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Supplemental pay types:
- Performance bonus
Work Location: In person
