Assistant Processing Officer

The successful candidate will form part of a highly motivated and committed team dealing with informal and formal challenges against Penalty Charge Notices and the processing of Parking Permits. The post is a full time, permanent position at scale 4.

Responsibilities

• To respond to customer telephone and e-mail queries providing appropriate advice and information.
• To process permit applications ensuring all permits are produced in accordance with the relevant Council policies.
• To assist in the dealing with challenges to Penalty Charge Notices in accordance with legislation and guidelines.
• Process parking suspensions and dispensations in accordance with policies and procedures.
• Process payments for both Penalty Charge Notices and Permits applications
• To provide general office administration.

Skills

• Excellent customer care and team working.
• Experience of working in a frontline customer service role.
• The ability to communicate through all mediums in a concise and accurate way.
• Good IT skills with knowledge of Microsoft office applications.
• Create positive working relationships with others.

Experience of working in the Car Parking industry would be an advantage but not essential as full training will be provided.

Want to Know More?

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Shane Reffin.

Tel: 01924 306948

E-mail: sreffin@wakefield.gov.uk

E-mail Correspondence

All correspondence regarding interviews and application progress will be sent via the e-mail address you have registered on this site with.

Please add the e-mail addresses below to your contacts or safe-senders list / check your junk mail folder to ensure that you don't miss important information regarding your application.

jobs@wakefield.gov.uk

hrdirect@wakefield.gov.uk

Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

Fluency Duty

This post is subject to the Fluency Duty under Part 7 of the Immigration Act 2016. The post-holder is required to demonstrate an appropriate level of fluency under the duty as detailed within the job specification for the post. 

Probation

In accordance with the Council Probation Procedure this post is subject to a 6-month Probationary Period.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

About Wakefield Council

Want to find out more about Wakefield Council, click here.

Happy to talk Flexible working